Meet the Crew!

The Blueweb project centralizes KLM and Air France digitally through the use of a single web application. This collaboration is really interesting to us as front-end developers as it multiplies the scope of our projects fourfold. The KLM website has between 10 and 15 million users; this number is about to increase by millions. As a website must be able to handle that kind of traffic, we use technologies such as Angular2. Because there’s still a lot to learn about Angular2, we’re in close contact with the developers from Google’s Angular core team. KLM is one of the first companies to actually work with it. That’s something to be proud of.

“Sometimes it still amazes me how easy travel is becoming ”

Job:

Front-end Developer

On my Bucket list:

Philippines and Columbia

The Blueweb project centralizes KLM and Air France digitally through the use of a single web application. This collaboration is really interesting to us as front-end developers as it multiplies the scope of our projects fourfold. The KLM website has between 10 and 15 million users; this number is about to increase by millions. As a website must be able to handle that kind of traffic, we use technologies such as Angular2. Because there’s still a lot to learn about Angular2, we’re in close contact with the developers from Google’s Angular core team. KLM is one of the first companies to actually work with it. That’s something to be proud of.

Tom Suijkerbuijk

Everyone at KLM IT is passionate about their work and we’re always thinking about our field. IT used to be an island. But that way of working is a thing of the past within our organization. We love to share. These days, everything is open source and learning is free. So why not give back to the community? Recently, KLM has started organizing free open source courses for everyone who wants to participate. Internally and externally but also nationally and internationally. Many Air France colleagues also take part, for example via video conferencing. When you share information and experiences, everyone can contribute, and this ultimately improves your product. You get so much in return. This may sound like a bit of a 1960s attitude, but I like it.

“Agile gives you the advantages of a small company within a large organization ”

Job:

Front-end Architect

Eyeopener:

Harry Potter is the Star Wars of the young generation....weird

Everyone at KLM IT is passionate about their work and we’re always thinking about our field. IT used to be an island. But that way of working is a thing of the past within our organization. We love to share. These days, everything is open source and learning is free. So why not give back to the community? Recently, KLM has started organizing free open source courses for everyone who wants to participate. Internally and externally but also nationally and internationally. Many Air France colleagues also take part, for example via video conferencing. When you share information and experiences, everyone can contribute, and this ultimately improves your product. You get so much in return. This may sound like a bit of a 1960s attitude, but I like it.

Anthony Moendir

It might be hard to imagine, but even at KLM, data sources fall short sometimes. My colleagues and I are working on estimating the entire market between various origins and destinations. To map the market more efficiently, we collect as much data as we can. Every airline wants insight into people’s booking behavior, for example, in order to adapt their flight routes to it. Unfortunately, we don’t have all the data we would need for that. So we combine different sources to increase our information. The insights this can bring us are crucial in the planning process. Even though we’ve digitalized the processes to quite an extent, there’s still a lot of handwork. With so many factors that come in to play, automating this entirely is a big challenge. One that I am happy to take on!

“The amount of responsibility that you get here makes the work increasingly challenging ”

Job:

Consultant Decision Support for Network Planning

Typical KLM:

You immediately see the practical value of your theoretical knowledge

It might be hard to imagine, but even at KLM, data sources fall short sometimes. My colleagues and I are working on estimating the entire market between various origins and destinations. To map the market more efficiently, we collect as much data as we can. Every airline wants insight into people’s booking behavior, for example, in order to adapt their flight routes to it. Unfortunately, we don’t have all the data we would need for that. So we combine different sources to increase our information. The insights this can bring us are crucial in the planning process. Even though we’ve digitalized the processes to quite an extent, there’s still a lot of handwork. With so many factors that come in to play, automating this entirely is a big challenge. One that I am happy to take on!

Vivian Schobben

Personally, I love to travel, and I think it’s great to bring your wishes as a traveler into your job. You kind of know what travelers want because you’re also a customer. The best project I’ve worked on is the KLM core app. This is basically the main point of our customer journey. Here, the customers can manage everything for their travel, like buying a ticket, managing a seat, or buying ancillaries. Through the app, we’re always with the customer. We can send our customers the best information to reassure them just before a flight. We work in sprints and everything we do, we measure, test and adjust. The only thing we want is to make the customer happy.

“You have to be close to the customer to provide him the best journey”

Job:

Developer Mobile

Favorite travel destinations:

South East of Asia, because of the disruptive way of living

Personally, I love to travel, and I think it’s great to bring your wishes as a traveler into your job. You kind of know what travelers want because you’re also a customer. The best project I’ve worked on is the KLM core app. This is basically the main point of our customer journey. Here, the customers can manage everything for their travel, like buying a ticket, managing a seat, or buying ancillaries. Through the app, we’re always with the customer. We can send our customers the best information to reassure them just before a flight. We work in sprints and everything we do, we measure, test and adjust. The only thing we want is to make the customer happy.

Robin Lintingre

Behold, our welcoming committee! For you to get a good idea of our organization we wanted to fly in all of our 100,000 colleagues for a chat with you. A fun thought, but it won’t surprise you that this would slow down the website load time considerably.

So instead, get inspired by the experiences of our colleagues. The trainees are also eager to tell you about their journey within KLM. Would you like to exchange knowledge and ideas with one of us? Please do! Feel free to send these colleagues a LinkedIn message; they’ll be happy to help you on your way.

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In the past, the pilot would carry a large, heavy suitcase containing all the flight data. Now all the information is on an iPad. During a repair, the aircraft mechanics used to walk to the office repeatedly to check a manual. Now they have all the manuals at their fingertips in a handy app. So IT makes our work much more efficient. Currently, approximately 32,000 iPads and 4,600 handheld devices are in use within KLM Air France, and that number will only increase in the coming years. Some of the mobile device management tools we use are AirWatch and Soti. I enjoy working with other teams and thinking about new things. Working in a joint team with Air France colleagues also brings me new insights. Wouldn’t it be great if we could use Smart Glasses in a couple of years instead of handheld devices? It will be possible before we know it!

“I feel recognized and acknowledged within KLM”

Job:

IT Specialist Airport Mobility

IT is:

Continuously innovating

Vahap Inal

KLM is the first airline company in the world to send a booking confirmation, check-in notification, boarding pass and flight status through Facebook Messenger. Our department, Middleware, was responsible for the integration of Facebook Messenger. We built the connections between KLM and Facebook to enable the booking information to be transported safely to Facebook and back. Everything you do through our website and our apps can be done in Messenger now. My department doesn’t often work on projects that you can talk about at birthday parties. But this project really allowed us to show what we have made. Isn’t that cool? Behind the scenes, Middleware is involved in almost every project. We supply the right connections. Our department directs all the data that is sent from one system to another within KLM. Flight information for the pilots, crew information for the flight attendants’ iPads, data from HR-systems, load sheets for Cargo. Everything goes through us!

“Remember switchboard operators way back when? I do something like that only with much more information ;-) ”

Job:

Team Manager Middleware

KLM is:

A company within a company

Janneke Groos

KLM has multiple API teams and as a Test Engineer, I want to introduce a new test approach called Serenity BDD. This is new in the industry and also an innovation within KLM. Eventually, we want to introduce this type of testing to the whole organization. For now, I’m preparing the first presentation and demo. We all work with different projects at the same time and I’m mainly into automation. It’s very exciting to see your scripts running and the result of your work is just right in front of you. Through my job, I’m part of people’s lives. A very small part of course, but I help them reach their destination, reconnect them with their family or make sure they’re on time for an important business meeting. That makes me feel very proud.

“Did you know that the Cargo compartment of an airplane smells like a horse?”

Job:

Test Engineer

Working at KLM:

A dream come true

Anuradha Dande

We’re currently developing into a digital organization, but we must become even more data-driven. Digitalized processes create enormous quantities of data. A 787 flying from Amsterdam to New York generates over 300,000 data elements during the flight. In the future we want to use this data to make predictions, instead of reacting to it like we do now. For example, through Predictive Maintenance; predicting in advance that a part must be replaced because it could possibly break during the next flight. Of course, it’s possible to act predictively in more areas than Engineering & Maintenance (aircraft maintenance). It speeds up the production cycle. I am curious to see how we’ll develop into a data-driven company in the next few years.

“Within five years we will shift from carrier to a data-driven organization”

Job:

CIO

Unique about IT:

You quickly eliminate a lot of worry and hassle

Paul Elich

We base everything we do on what the customer wants and says. If our customers don’t understand an application or don’t find it user-friendly, we immediately adjust it. It’s important to keep things simple, after all, not everyone is as mobile-savvy as our average developer. We want our passengers to be as happy as they can be. When we were rolling out the new KLM app, we discovered that we’d overlooked an important feature for the customer: managing their frequent flyer miles. Even though we’re always thinking several steps ahead, in the end we’re only human. It’s crucial that the teams can act fast to quickly find solutions. You see a lot of this flexibility in our way of working (agile), which makes this a great working environment for a professional. There’s a lot of collaboration between the different teams within KLM Air France. Every time that teams collaborating on large innovative projects are successful, it’s incredibly gratifying to me!

“You won’t easily find the challenges we face here at other organizations”

Job:

Group Manager Mobile

Favorite travel destination:

South America

Arno van den Berg

For me, every new digital solution must be user-centric. We want to give the customer a memorable experience and the crew plays a vital role in making that happen. We try to support them as much as we can, using digital applications for example, but we also want to connect and interact with a crew on board or at home. We provide the flying staff with the right information in the right place at the right time; this is what we call a seamless journey. For example, information concerning passengers, the flight or a personal schedule. IT is increasingly an integral part of our lives and ever more about creating an emotion.

“IT is no longer about making solutions but about creating an emotion”

Job:

Business Development Manager Digital

Which destination is KLM missing:

Alaska!

Dena Sadjadi Ghaemmaghami

Questions?

Sintia Liefveld

Recruiter

Send Sintia a message

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